Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

• (1)Right after your order, an automatic reply will be sent to you.
  Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

• (2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop.
  Please check the total amount due.

• (3)Your ordered items will be shipped out only after your payment is received.

• * I can not send things that may break.
  * Fluid can not be sent.

• The delivery time is estimated to be approximately 7 business days after shipment.
  Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

• 

  After shipment is made, you will receive a tracking number by e-mail
  EMS Tracking - https://www.post.japanpost.jp/int/ems/delivery/link_en.html

• We will charge an additional fee for compensation for damage or loss during delivery.
  An additional 50 yen will be added for every 20,000 yen of the product price.
  *If the product price is less than 20,000 yen, there is no fee.

• * Please check the link provided below for more.
  https://www.post.japanpost.jp/int/ems/service/damage_en.html

• Policies regarding prohibited and restricted goods differ from each country of destination.
  https://www.post.japanpost.jp/int/use/restriction/index_en.html
  * Please contact EMS for information on countries.

• Please refer to the image below for instructions on how to enter your name, address, etc. when ordering.

• Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care.
  Your personal information may be used for, and be used only for conducting our business.

  Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

• Questions concerning products will only accept e-mails.
  info@topjimmy.jp
  We can not respond on the phone.

• Please understand that we will not accept cancellation in any case for international orders.
  * We will cancel your order if the payment had not been properly made until the due date.

• Any return or refund will not be accepted once order confirmation e-mail is sent out.

• We will not charge customers with Japan’s consumption tax.
  However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.